Glengarry Hat

[Jack Daw]

As I am not the customer, I have decided to edit my post to refrain from expressing an opinion regarding the consumer's treatment.

[Leonard (MacGregor)Tinker]

Hello,

The red pom pom came in the mail so the whole matter is resolved.

Regards,

Leonard (MacGregor) Tinker

[ForresterModern]

Hello,

The red pom pom came in the mail so the whole matter is resolved.

Regards,

Leonard (MacGregor) Tinker

Most excellent, as long as you are a wee bit handy with a needle and thread. Amazing what the power of the forum is in being able to get things done, maybe not move mountains (or get you onto royal Troon kilted) but help clear up the small frustrations of doing business in this newly kilted world. Congratulations. Now we just need a picture or two.

[Canuck of NI]

Toorie. Not pom-pom, toorie. I'm surprised at you boys. One of the first things I learned on XMarks!

[Danwell]

I'm glad you've come through the ordeal unscathed as it were, but I can also feel your frustration that it took such serious measures for any resolution to be had. If you read back through the history here, you'll see a number of situations were customers have been treated poorly and told that any problems were their own. Ther then come onto XMarks and tell their story only to have a company representative write an extremely long (and very defensive) post that contains plenty of excuses but no resolution. When others chime in with similar experiences things seem to start moving.

I'm glad you got your toorie, and equally disappointed that you received no kind of remuneration for your troubles.

It's obviously regrettable if an individual product suffers a problem like this when still quite new. But to damn an entire company, nay nation, on that basis does not seem to me entirely fair. Our company policy is to source and supply the best quality goods of their sort, from the best traditional producers (and never cheap copycat imports). But however skilled the producer, these goods are made by real people in real workshops, and sometimes mistakes happen. One can ever guarantee every single item will be fault-free. If only one could live in such a perfect world.

Regardless of where a company sources its goods from, if they supply something faulty they should honour their warranty. To put a customer who has paid a very high price for something aside with an answer of "The supplier won't give us a replacement so you're stuck with it" is a shocking example of poor customer service. The OP didn't have a problem with the things they bought, only their treatment by the company.

[Leonard (MacGregor)Tinker]

Hello,

For the life of me I can't summarize my feelings better than Danwell has. I have been quite satisfied with the merchandise I purchased from Scotweb but the level of customer service leaves a lot of room for improvement.

Regards,

Leonard (MacGregor) Tinker