Really came through for me...

[Derek Conley]

Just wanted to thank Rocky and Co. for coming through for me big time last week. May seem minor, but I called on... Tuesday, I think, needing black flashes by Saturday as the pipe band I'm brand new to was competing in Orlando; I needed either IOS or black. They had black in stock and I was prepared to pay for overnight shipping, but... was talked out of it!

Never usually see a business do something like that. I was told I should have the flashes by Friday.

And, well, I did. There they were in the mail on Friday when I checked.

Moreover, I opened up the package and $3 fell out due to a wee overcharge, which truthfully I wouldn't have fretted over whatsoever! Rocky included the cash with a little note as to why it was there.

Again, something I'm not used to businesses doing.

Stuff like this just goes a long way to maintaining customer loyalty and they've most certainly proven to me the customer matters to them; subsequently, I plan on ordering much more from them in the future.

Thanks guys! Can't wait for the Argyle and kilt to arrive too!

[Nighthawk]

I will be ordering my Isle of Skye kilt from them this evening for that very reason.

[cloves]

Rocky is awesome! I just got a package in the mail today from him! Kilt extender straps arrived in record time all the way up here to Canada.

[Derek Conley]

I've ordered kilt hose and flashes from them, and have an Argyle/waistcoat and Leatherneck tartan kilt on order. Every transaction has been smooth and I spent a good 20 or 30 minutes on the phone (or so) with Rocky when I placed the big order for the kilt and jacket. I was even surprised then (pleasantly, of course) that he'd take the time out of his day to just chat a bit.

It's rare now days, it seems, to have businesses treat customers so well.