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07-07-2007, 08:07 PM
|  | | | Join Date: Jun 2007 Location: Saginaw, Michigan-if you have a hand, you have a map-I'm in the web between thumb and finger
Posts: 341
| | | Freedom Kilt customer service
OK, so here's the deal: A few weeks ago I pm'd Steve at Freedom Kilts about purchasing an XMark kilt pin. After doing the paypal thing Steve sent it right out. When it got here today it was in pretty bad shape. So I sent a scathing email to Steve ranting (I was never one to hold my feelings) about the condition, not being happy, yada, yada, yada. I'm here to tell you, about 20 minutes or so after sending the email, I recieved a phone call from Steve asking what he could do to make me happy. Needless to say, he made me happy. A brand new pin is on its way. That's how a professional works to keep his customers happy! Even though my first contact with Steve and Freedom Kilts was not a happy one, because Steve knows how to treat his clients, you can bet I'm now a solid customer. The irony is, I wasn't going to relate my dissatisfaction with Steve - but now He's getting some well deserved positive press! That's pretty good stuff!  
__________________
-Luckey
Regional Vice President, North East
Clan Lamont Society of North America
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07-07-2007, 08:10 PM
|  | Has not logged in for 1 year | | Join Date: Apr 2007 Location: Arizona
Posts: 1,390
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What? He told me the X-Marks kilt pins weren't available, yet.
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07-07-2007, 09:22 PM
|  | | | Join Date: Sep 2004 Location: Victoria, BC, Canada
Posts: 3,020
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Mr. MacDougall,
You are correct. We have not ordered another run of X Marks Pins.
About a month ago Colin sent me two of his pins to repair, (If you remember there was a major quality control issue with run 2 and 3 and the studs kept falling off the back of them.) At the time we were discussing the failure of the pins here on X Marks and I happened to mention that I had two repaired pins in my shop.
Both pins were ordered in less than 20 min.
I thought I had made it plain that these pins were repaired and that the studs after re-soldering were better than when new but it seems I was not a clearly understood as I thought.
So, Lucky gets his pin. The un-re-soldered stud has fallen off in the mail and the lacquer finish has tarnished where it was heated to do the solder job.
I had no choice but to remove my own brand new X Marks pin, which has been on a kilt in my window since it came out of the box, and send it to Lucky.
On a happier note, I believe I have found a place that will do a truly great X Marks Pin. I have sent them the design and they are looking at it. I should hear something back from them in a week or two.
__________________ Steve Ashton
www.Freedomkilts.com
2nd Laird of Lochaber
Skype (webcam enabled) thewizardofbc
I wear the kilt because: Swish + Swagger = Swoon. |
07-07-2007, 09:24 PM
| | Has not logged in for 1 year | | Join Date: Apr 2007 Location: Arizona
Posts: 1,390
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Thanks for the explanation, Steve. I'm happy to wait until a new run comes in.  |
07-07-2007, 10:52 PM
|  | Has not logged in for 1 year | | Join Date: Jun 2005 Location: London, Ontario, Canada
Posts: 1,824
| | Quote:
Originally Posted by The Wizard of BC 
So, Lucky gets his pin. The un-re-soldered stud has fallen off in the mail and the lacquer finish has tarnished where it was heated to do the solder job.
I had no choice but to remove my own brand new X Marks pin, which has been on a kilt in my window since it came out of the box, and send it to Lucky.
| Well, Steve, I haven't had a chance to do business with you, but I like the way you do business.
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07-07-2007, 11:57 PM
| | | | Join Date: Sep 2004 Location: Victoria, BC, Canada
Posts: 3,020
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So, I guess I better light a fire under the "Official X Marks Keeper of the Stuff" to order some more pins.
Wait, that's me!!!!
__________________ Steve Ashton
www.Freedomkilts.com
2nd Laird of Lochaber
Skype (webcam enabled) thewizardofbc
I wear the kilt because: Swish + Swagger = Swoon. |
07-08-2007, 07:36 AM
|  | | | Join Date: May 2007 Location: New York's capital district
Posts: 2,149
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I will definitely be ordering one of the pins when they become available. IMO, they are the coolest kilt pins I've seen.
__________________
Jay
Clan Rose-Constant and True
"I cut a stout blackthorn to banish ghosts and goblins; In a brand new pair of brogues to ramble o'er the bogs and frighten all the dogs " - D. K. Gavan |
07-08-2007, 08:33 AM
|  | Retired Forum Moderator | | Join Date: Dec 2006 Location: Toronto, Ontario, Canada
Posts: 12,178
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Looking forward to the new run Steve, thanks for keeping us informed.
__________________
"If the Party could thrust its hand into the past and say this or that even, it never happened—that, surely, was more terrifying than mere torture and death."
- George Orwell, 1984, Book 1, Chapter 3
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07-08-2007, 08:55 AM
|  | Retired Forum Adminstrator | | Join Date: Sep 2004 Location: Lafayette, Indiana
Posts: 1,931
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Moved to the Freedom Kilt forum.
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07-08-2007, 01:14 PM
|  | | | Join Date: May 2007 Location: Central Delaware U.S.
Posts: 412
| | Quote:
Originally Posted by Archangel Well, Steve, I haven't had a chance to do business with you, but I like the way you do business. | Ordering from Steve was a pleasure. Despite the occasional post, usually from The Wizard himself, about "crabby", "Prickly", and/or "Garumphy", I found Steve to be a Gent from the Old School.
While taking my order, Steve was very patient and did a great job of educating me about kilts in general and his product so I would end up with one that was right for me.
For a military aviator Steve presented himself as the having graduated charm school variety. Those who are unconvinced need only spend some quality time with my Uncle Maurice (U.S.A. Air Cav) or "Babe" my old squadron C.O. (VAW 124 Bear Aces)
__________________
Debonnair - Clan Macbeth
Gang Warily - Clan Drummond
1 Uk original,1 FK cargo, 8 SWK, 4 PDK (home made perldog kilts)
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