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18th August 10, 08:59 AM
#1
E-mail Address
Does anyone have an e-mail address for the Tartans Museum Shop besides tartans@scottishtartans.org ? I have sent them several e-mails inquiring about availability of an item and have received no response...
Bruce Roberts
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18th August 10, 09:09 AM
#2
 Originally Posted by barbuck
Does anyone have an e-mail address for the Tartans Museum Shop besides tartans@scottishtartans.org ? I have sent them several e-mails inquiring about availability of an item and have received no response...
Bruce Roberts
How long has it been since you sent your first email? I've always known them to be very good about responding to email.
Originally Posted by piperdbh
...then the store manager would try to throw us out, and when RR and tyger and various others tried to stare him down with The Look he'd accuse us of voodoo or something and we'd wind up in the clink or on Dr. Phil.
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18th August 10, 09:12 AM
#3
Originally Posted by Ryan Ross
How long has it been since you sent your first email? I've always known them to be very good about responding to email.
First one was Aug. 5th; last on Aug. 13th...
Bruce
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19th August 10, 06:47 PM
#4
Originally Posted by barbuck
First one was Aug. 5th; last on Aug. 13th...
Bruce
I'd say to shoot them one again. If that doesn't work, or just if you'd rather, and you live in an area where calling wouldn't be a problem, give them a call! Between 10:00 and 5:00 east coast time, 6 days a week, they're open. Fridays may be the best day of the week to call.
Originally Posted by piperdbh
...then the store manager would try to throw us out, and when RR and tyger and various others tried to stare him down with The Look he'd accuse us of voodoo or something and we'd wind up in the clink or on Dr. Phil.
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19th August 10, 07:42 PM
#5
I sent a PM with an address that I have. They are usually quite good about responding.
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19th August 10, 08:17 PM
#6
Thanks Bob,
As I mentioned in the PM, I'd cc'd that address in my last email, but no response from anyone. I don't know what's going on...
Bruce
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20th August 10, 07:47 AM
#7
I sent another message last night from an alternate email address and heard back from Matt this morning. He hadn't seen my earlier messages, so no telling what was going on. Maybe the ISP was filtering my address or something; hard to say with technology...
Thanks all,
Bruce
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20th August 10, 10:09 AM
#8
The Museum's customer service is the best you'll find. Once you get in touch with anyone there, they'll do everything they can to help take care of your needs.
--dbh
When given a choice, most people will choose.
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20th August 10, 02:11 PM
#9
Just to report that Bruce did get a hold of us today. He sent his email again from a different email address and that seemed to go through fine. No idea why emails from his other address were not reaching us. Nothing in our spam folder. Strange... But glad to have it taken care of!
Matt
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