Buzz Kidder order

[Norbydog]

I ordered a sporran from Buzz Kidder's Celtic Shop, on-line, on 02-25-06.

I got a confirmation e-mail, as well as a paypal reciept on the 26th.

But since then, nothing. I have e-mailed them twice, and even called them today to check on the status of my order. No responses to my e-mails, and no answer when I called.

Anyone know what's up?

[Norbydog]

Tried calling again, and the phone was answered. Verbal confirmation that it was sent. Crisis solved.

[Southern Breeze]

Tried calling again, and the phone was answered. Verbal confirmation that it was sent. Crisis solved.

Remember, if at first you don't succede,panic till you do.
Glad to hear it came out allright.

[cessna152towser]

If at first you don't succeed
Buy a toothless budgerigar - it will suck seed for you.

[Norbydog]

What gets me all fired up is when I buy something, and it is backordered, yet the company doesn't tell me. I just think that if they advertise something, and gladly take my money, they can at least answer my questions, and tell me what is going on. Good business practice I think. Hasn't been a problem in the kilted community yet.

In regards to Buzz Kidder; I just think I called at the wrong time (lunch, busy with customers, etc). The lady who answered when I called the second time was so friendly and helpful, she made me feel really confident in my business with them.

That's also why I like USAkilts. I have made about $300 in purchases and haven't recieved anything yet, but Rocky always responds to my e-mails and I know he will give me great products. I know he's working really hard for his customers, and I certainly appreciate it. He could work harder if I didn't keep pestering him with dumb questions. Scottishkilts.net is the same, answering all my questions and delivering a great product. They will both get future business from me.

[UmAnOnion]

If at first you don't succeed
Buy a toothless budgerigar - it will suck seed for you.

cessna152===> <===UmAnOnion

[Magnus Sporrano]

One thing I've learned with kilts is PATIENCE. This isn't Walmart. Most of the quality stuff is made to order. Buzz Kidder sporrans are really nice, a terrific value. I'm sure it will be worth the wait and hope you like it. I got mine through USA Kilts, but it helps that at the time I lived close enough to drive up to the shop, pick it up myself, and hang a bit with my favorite kilt elves.

[Norbydog]

Yeah, I understand. I just get frustrated when I can't actually talk with someone or know what is going on. I've been ripped off before, so that plays a role in it. But Buzz Kidder came through in the end.

[Norbydog]

Got a call this morning from Buzz Kidder. My order hadn't been shipped yet; my understanding is that it was inadvertantly tucked away. The same nice lady offered to overnight it and send a free T-shirt. She was certainly willing to do what she could to make up for it. Hallmark of a good company.

I convinced her to not spend the extra overnighting it, but she insisted on sending a T-shirt.

[Riverkilt]

Buzz Kidder seems to be a family business. Their website says they're in southern Arizona - Sierra Vista, but when I was going through the same thing with my sporran order they were having the goods made up by a family member in Texas.

They seem to make the sporrans to order. They also seem to market to many Scottish supply houses where they are resold. Because of that I'd assumed there'd be lots of sporrans on hand, they'd just pull it off their shelf and ship it to me. Not so.

I also ordered some of those sporran hanger things. I like them. But one snap just wouldn't hold. Emailed them and they replaced it. Good they seem to stand behind their products.

One thing I've learned about the kilt world is that there are many small family businesses trying to get by - each with their own "personality." They have to react to business as it comes in...sometimes that's overwhelming and a lot of us have to wait while they catch up. Seems the better their product the worse it can be.

There are also a lot of suppliers that are just jobbers....middlemen who reorder from a source but advertise that they "have" products. So we order from the middleman and wait while they reorder from wherever...sometimes a long wait, and no matter how much we hound the middleman there's nothing they can do but wait with us.

Like, I ordered Kilt hose from Clansman Knitwear in California...they advertise its in stock, they assured me it was in stock....yet it took many weeks to receive the kilt hose....when they arrived they'd been drop shipped from the Locharron warehouse in New Hampshire.

Hope I haven't stolen the tread...just over elaborating on the above comment that this ain't WalMart...

Ron