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  1. #1
    chasem's Avatar
    chasem is offline This member has been inactive for more than 1 year
    Join Date
    30th March 05
    Location
    Near Santa Fe, New Mexico
    Posts
    1,382

    Excellent Customer Service from Celtic Croft

    Last week I ordered 4 yds of the clearance Hunting Stewart Tartan (homespun wool) from Celtic croft, and received it rather quickly, in only a matter of days.

    I spread it out to have a look at it, and it looked great... Until I came across a place in the fabric that almost looked like a tear, but maybe more like the cloth had pulled apart - roughly 2 inches by 1/2 inch.

    So I sent an email to the folks at The Celtic Croft to see what could be done with it. I got an email back within a few hours saying that they'd send out another 4 yds asap, and apologizing for missing the flaw. I responded, asking if I should send back the 4 yds I'd already received. They said not to worry about it, and the next 4 yds would be shipping out today!

    Amazingly fast and curteous customer service from the fine folks there! Highly reccomended if only for that!

  2. #2
    Join Date
    29th April 04
    Location
    Denver, Colorado USA
    Posts
    8,911
    That is so neat to hear! Glad that it can be reported that it is all OK.
    Glen

    A Life Lived in Fear, Is a Life Half Lived.

    Kilted With Pride!!!

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