Quote Originally Posted by Nick (Scotweb) View Post
But since you ask, and say you don't understand how the weather can affect things so badly...
I can quite understand that everyone has had a very difficult winter and that that was a good enough expanation for delays etc. The irony is that I was complaining about a kilt being made too quickly (yes !!!), not about lateness or slowness. An email asked me to check the easurements I had sent (problem with cm -- inch conversion), which I did, and was than told that the kilt was already finished.

I'm sorry that you clearly feel my efforts to be open and to explain only condemn us more.
No, sorry, I was not trying to condemn anyone. Obviously, good open communication on all sides is essential.

It was mere chance that I logged on earlier and found your message, and I could not resist mentioning my case which was so at odds with things previously expressed.

I am just hoping that in a few days the postman will knock on my door and all my fears will vanish as I try on my latest acquisition.

Do please go on supplying kilts and suchlike around the world and keeping 95% of your custiomers happy, if not more.

Believe it or not, the rain in Spain can be quite devastating, and flooding has been a big problem in many places as well as impenetrable blankets of snow in the northern half of the peninsular (not that that has any bearing whaatsoever with the subject in hand!)

Martin