Problem with Burnetts and Struth website

[Couper]

......I can also confirm that it is an exercise in futility trying to get answers from them by email. Sometimes they answer in a day or two, sometimes they completely ignore the email and never answer it. It is this unreliable customer service that makes me hesitate to place any orders with them. If they're unwilling to answer the questions of someone who wants to give them money, I can only imagine how difficult it gets when they already have the money.....

Sorry to hear about the lack of response. That, in itself, will keep me away. There are too many other merchants that do have "reliable" customer service.