Scotweb very disappointing

[Botriphnie]

I recently found Scotweb online and successfully ordered a couple of items, however, a clan tartan tie and flashes ordered in November 2018 were a disappointment. I needed a match for my expensive handmade, made to measure kilt from a very nice lady in Kirkcaldy and used Scotweb's tartan finder to get a match. The tartan labelled McIntyre Old Hunting ANCIENT was a good match [though later Scotweb mentioned McIntyre Hunting ANCIENT was also a good match]. I ordered the tie and flashes based on their tartan finder, they delivered to my address in New Zealand. Unfortunately the items delivered were not the correct tartan even though they were labelled McIntyre Old Hunting Ancient. On Scotsweb's tartan finder I identified the tartan as McIntyre Old Hunting MODERN. Photographs of the tie and flashings lying alongside my kilt showing the contrasting tartans and were sent to Scotweb who asked me to post the items back and they would refund the postage price. Scotweb acknowledged receipt in Edinburgh. I send a photo of the tartan I needed taken from their tartan finder and asked them to make sure they sent the correct tartan this time as I needed it for a function in February. I was assured the correct items had been sent. Yesterday I received my new tie and flashes - GUESS WHAT!!!!! SAME ITEMS SENT BACK WITH INCORRECT TARTAN. I WILL NOT USE SCOTWEB AGAIN.

[Highland Logan]

Just a question... why did you need to use a 'tartan finder'? What tartan was your kilt made from?

[Steve Ashton]

Would you kindly post the photos of your kilt and the items that you received.

[Botriphnie]

Would you kindly post the photos of your kilt and the items that you received.

The order was no. 183530 placed on 23 November 2018

The order arrived on Friday 11 January 2019 and I noticed the tie and flashes tartan did not match my kilt.

Hamish replied and asked for a photograph which I sent showing my kilt, an old matching tie and the obviously incorrect tartan on the new tie and flashes and pointing out your tartan finder identified the correct tartan as McIntyre Old Hunting ANCIENT and your finder showed I had been supplied with McIntyre Old Hunting MODERN. The items sent were incorrectly labelled McIntyre Old Hunting ANCIENT. If the supplied tie and flashes are indeed correctly labelled [which I doubt] then your tartan finder is incorrect.

An email from Kerisa dated 15 January 2019 stated ' The mill have confirmed that you have in fact received the Modern variant of the tie and flashes.'

On 24 January 2019 Kerisa wrote that the mill had made a mistake and I had got ANCIENT not MODERN.

on 25 January 2019 Kerisa then stated that she would therefore send me the old ones back again and that they were non-returnable as they were made to order.

On 25 January 2019 I sent Kerisa an email which included shot of your website with the pattern of the tartan labelled as MacIntyre Old Hunting Ancient and requested that this should be the pattern sent back to me and not the original items returned.

I have just received the original items as shown on my original photos. Complete chaos and errors somewhere in your or the mill's systems.

[Steve Ashton]

I ask again, please post the photos of your kilt and of the items you received.

The reason I am asking, is that this forum has a policy on Product Reviews. This policy states -



Product Reviews & Endorsements

One of the functions of X Marks is to allow open and honest reviews of kilts, kilt related products and services.

Product Reviews are the best way for new members to gain information about suppliers. We encourage our members to post Product Reviews. All reviews must be about a product purchased for the members own use. Product reviews must contain only verifiable factual information.

Negative product reviews are also encouraged as an important warning to other potential buyers, but the reviewer must be very careful not to denigrate or libel the manufacturer or supplier. Negative reviews must contain only verifiable factual information.

If member wishes to post a review, of a product purchased from one of our advertisers, it would be best if the review is posted in that advertisers section of the forum.



Please notice the section that I have highlighted in red.

Also please notice "Negative reviews must contain only verifiable factual information."

So far I have not seen facts presented which can be verified. It is incumbent you, the poster, when presenting information, to also offer some method that the information you present may be verified to be facts.

[Botriphnie]

I ask again, please post the photos of your kilt and of the items you received.

The reason I am asking, is that this forum has a policy on Product Reviews. This policy states -



Product Reviews & Endorsements

One of the functions of X Marks is to allow open and honest reviews of kilts, kilt related products and services.

Product Reviews are the best way for new members to gain information about suppliers. We encourage our members to post Product Reviews. All reviews must be about a product purchased for the members own use. Product reviews must contain only verifiable factual information.

Negative product reviews are also encouraged as an important warning to other potential buyers, but the reviewer must be very careful not to denigrate or libel the manufacturer or supplier. Negative reviews must contain only verifiable factual information.

If member wishes to post a review, of a product purchased from one of our advertisers, it would be best if the review is posted in that advertisers section of the forum.



Please notice the section that I have highlighted in red.

Also please notice "Negative reviews must contain only verifiable factual information."

So far I have not seen facts presented which can be verified. It is incumbent you, the poster, when presenting information, to also offer some method that the information you present may be verified to be facts.

Dear Mr Ashton, thank you for pointing out the policy on product reviews. I have a complete file on this case and can verify all the statements I have made should you wish to sue me for libel. I would have thought your company should be able to access the information especially as I have given you very precise dates of our communications though the time difference between NZ and the UK means an e-mail sent on Tuesday morning from NZ may log as received on Monday evening in the UK. I am not sure how to post a photo on this site for all to see, or even if it is possible, so I will send a photo of my kilt, old tie, your new tie and flashes showing the stark difference in pattern for you to view as an attachment to an e-mail sent to you via my previous contact Kerisa at Scotweb. I await your response when you have viewed my photo and compared it to the tartan you label as McIntyre Old Hunting Ancient on the Scotweb website tartan finder which is a good match for my own kilt. The new photograph will have the items in a different arrangement so you be assured it is not a repeat of the old photograph.

[Botriphnie]

Just a question... why did you need to use a 'tartan finder'? What tartan was your kilt made from?

.

I knew what my tartan was and my new kilt replaced my old kilt of the same tartan but as Scotweb have a tartan finder I was interested to look at others of the same clan. I have a series of McIntyre tartan ties but the McIntyre Old Hunting Ancient is my favourite pattern. I found the correct tartan on the finder and so was confident I would not have a problem in using the stated description.

[Stoogy]

I recently found Scotweb online and successfully ordered a couple of items, however, a clan tartan tie and flashes ordered in November 2018 were a disappointment. I needed a match for my expensive handmade, made to measure kilt from a very nice lady in Kirkcaldy and used Scotweb's tartan finder to get a match. The tartan labelled McIntyre Old Hunting ANCIENT was a good match [though later Scotweb mentioned McIntyre Hunting ANCIENT was also a good match]. I ordered the tie and flashes based on their tartan finder, they delivered to my address in New Zealand. Unfortunately the items delivered were not the correct tartan even though they were labelled McIntyre Old Hunting Ancient. On Scotsweb's tartan finder I identified the tartan as McIntyre Old Hunting MODERN. Photographs of the tie and flashings lying alongside my kilt showing the contrasting tartans and were sent to Scotweb who asked me to post the items back and they would refund the postage price. Scotweb acknowledged receipt in Edinburgh. I send a photo of the tartan I needed taken from their tartan finder and asked them to make sure they sent the correct tartan this time as I needed it for a function in February. I was assured the correct items had been sent. Yesterday I received my new tie and flashes - GUESS WHAT!!!!! SAME ITEMS SENT BACK WITH INCORRECT TARTAN. I WILL NOT USE SCOTWEB AGAIN.

Hi there,
I'm Stewart (Retail Manager at Scotweb). Nick has asked not to step in and see if I can assist.
I'm not in work on a Sunday, but I'll look into this an email you tomorrow.

Thank you Steve for the excellent explanation of mill variances.