Problems with the USAkilts tartan generator

**Patty Logan** · 6th February 22, 09:40 AM

Hi, I’m expecting problems using the tartan designer on the usakilts website. I can see the different sections of colours but can not select individual colours, i also can see the tartans I have saved on my account but can not open any of them in order to modify them. is it because I’m using my phone vs using a computer or something similar? Is it because the website is under maintenance? Any information is appreciated

**DunRovinStation** · 6th February 22, 09:54 AM

Popped in to try. I'm not having a problem with it on the computer. I don't have an account there and it says my gmail account isn't a valid email, so I can't try getting to a saved design on my phone to test it.

However, I can select and choose colors on the phone to place on the weaving board, but cannot select individual rows of color from the cloth to click and drag to a new spot in the fabric. Was this a feature before? The fabric band highlights in the fabric, but not to a corresponding bit band in the weaving board on the left.

**Patty Logan** · 6th February 22, 10:15 AM

Originally Posted by DunRovinStation

Popped in to try. I'm not having a problem with it on the computer. I don't have an account there and it says my gmail account isn't a valid email, so I can't try getting to a saved design on my phone to test it.

Weird it works with my Gmail no problem.

**DunRovinStation** · 6th February 22, 12:18 PM

Odd that.
between the two of us, we have a working generator.

**KennethSime** · 6th February 22, 05:19 PM

Have you tried a different browser?

This is an issue I might email USA Kilts about.

**DunRovinStation** · 6th February 22, 05:23 PM

I was able to get it all working off my computer.
Agree, try another browser?
Clear cookies?

**DunRovinStation** · 7th February 22, 08:09 AM

I ran into problems last night with the site not recognizing that I was logged in, and repeatedly asking me to log in to change pages.
I also cannot access my saved Tartans.
I emailed last night. The response this morning was that they are aware of the issues but cannot fix them at the moment. They are in the middle of a website change/upgrade - with no time frame to resolution known.
So, there you have it.
I'm glad I grab screen shots after each design.
I'm sorry you can't get into yours either.

**KennethSime** · 8th February 22, 10:12 AM

Originally Posted by DunRovinStation

I ran into problems last night with the site not recognizing that I was logged in, and repeatedly asking me to log in to change pages.
I also cannot access my saved Tartans.
I emailed last night. The response this morning was that they are aware of the issues but cannot fix them at the moment. They are in the middle of a website change/upgrade - with no time frame to resolution known.
So, there you have it.
I'm glad I grab screen shots after each design.
I'm sorry you can't get into yours either.

I believe they have been working on the redesign for several years now. It is a long process if done in-house.