X Marks the Scot - An on-line community of kilt wearers.

   X Marks Partners - (Go to the Partners Dedicated Forums )
USA Kilts website Freedom Kilts website Scotweb websiten Burnetts and Struth website Celtic Croft website
Xmarks advertising information Celtic Corner website Xmarks advertising information Houston Kiltmakers Xmarks advertising information

User Tag List

Results 1 to 7 of 7
  1. #1
    Join Date
    4th February 10
    Location
    Edinburgh
    Posts
    205
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Excellent Service from Scotweb

    I'll admit right off the bat that my experience is bound to be unique, but it was special enough to share here anyway.

    Do you know there's a thriving wild west town in Edinburgh, complete with a saloon and Wells Fargo? Take a look: http://www.flickr.com/photos/momo0379/120201175/ That cantina is actually the emergency exit of our local library. I'd lived in this neighbourhood for well over a year without knowing this was here, just a 2 minute walk from my flat. So why is this important? Well, that's how I found out about Scotweb, they have their office on this little wild west street complete with an antiqued westerny looking sign. So when I decided to order a belt and buckle from Scotweb I asked if I could just stop by to pick it up and save them from paying for shipping and me from waiting for a package to arrive from just around the corner. The woman on the phone said that unfortunately they can't have anyone come in since they're not a retail establishment, but that she'd be glad to walk the package to my place when they got my order in stock, and three days later I had my new belt in hand!


    By the way, that's the antique finish on that buckle which looks really sharp in person, even better than in the photos.

    Thanks Scotweb!

  2. #2
    Join Date
    16th August 04
    Location
    Edinburgh
    Posts
    474
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    It's all true. Our dirty little secret. We're not located in an ancient castle overlooking a misty loch, but rather in the Old Wild West. Ironic, huh? Since people are sure to ask, the reason for its existence (we believe) is that the premises used to be inhabited by a furniture shop specialising in American furniture, and they did it up to impress and amuse their customers. It must be about ten years ago they left, so it's quite impressive (for the UK) how relatively little it's been vandalised since. What's a little surprising is just how well it is done. Whoever designed it did a lot of homework and went to a lot of trouble with details. It even extends to inside our offices, which are decorated with mex-tex painted wood-and-adobe style walls and divisions, which we built ourselves around as we couldn't bear to tear them out. It's a pity we can't invite customers in, but we're up rather shaky outside stairs, and we don't have insurance cover for retail. But it's a more fun environment than your average mail order operation gets to work from.

  3. #3
    Join Date
    24th July 07
    Location
    Spotsylvania, Virginia USA
    Posts
    7,017
    Mentioned
    3 Post(s)
    Tagged
    0 Thread(s)
    Outstanding excellent service! A fine looking buckle. And now we know Nick really is a cowboy!

  4. #4
    Join Date
    18th September 08
    Location
    Northern Virginia
    Posts
    1,242
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Nick (Scotweb) View Post
    It's all true. Our dirty little secret. We're not located in an ancient castle overlooking a misty loch, but rather in the Old Wild West. Ironic, huh? ....our offices, which are decorated with mex-tex painted wood-and-adobe style walls and divisions, which we built ourselves around as we couldn't bear to tear them out.

    Being a Old West enthusiast and a satisfied customer of Scotweb, I'm disappointed I'll never be able to see the establishment.

    By the way Nick, I sent a question to Scotweb a few days ago concerning a possible order. I received not only a very prompt reply but a very satisfactory response to my question. As I've had nothing but good customer service from Scotweb in my previous four orders and in response to my next order, I'll continue to support your business.
    Virginia Commissioner, Elliot Clan Society, USA
    Adjutant, 1745 Appin Stewart Regiment
    Adjutant, Post 2, Scottish-American Military Society
    US Marine (1970-1999)

  5. #5
    Join Date
    18th September 08
    Location
    Northern Virginia
    Posts
    1,242
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Guitarmatt -

    That is a very nice buckle indeed. I may have to order one for myself - though I certainly don't need any more buckles!
    Virginia Commissioner, Elliot Clan Society, USA
    Adjutant, 1745 Appin Stewart Regiment
    Adjutant, Post 2, Scottish-American Military Society
    US Marine (1970-1999)

  6. #6
    Join Date
    30th March 05
    Location
    Kentucky
    Posts
    1,543
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Sir William View Post
    Being a Old West enthusiast and a satisfied customer of Scotweb, I'm disappointed I'll never be able to see the establishment. . .
    I wonder if Nick might "show us around the shop" with some pictures...

  7. #7
    Join Date
    18th September 08
    Location
    Northern Virginia
    Posts
    1,242
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by chasem View Post
    I wonder if Nick might "show us around the shop" with some pictures...

    I could live with that (just barely ).
    Virginia Commissioner, Elliot Clan Society, USA
    Adjutant, 1745 Appin Stewart Regiment
    Adjutant, Post 2, Scottish-American Military Society
    US Marine (1970-1999)

Similar Threads

  1. Excellent Service & Staff
    By IDScot in forum Scotweb Kilt Store
    Replies: 1
    Last Post: 19th September 09, 07:50 AM
  2. Scotweb Service Complaints? Please read this first! :-)
    By Nick Fiddes in forum Scotweb Kilt Store
    Replies: 1
    Last Post: 27th March 09, 08:16 AM
  3. Fast, Excellent Service
    By SingleBarrelBourbon in forum USA Kilts
    Replies: 3
    Last Post: 1st January 09, 04:56 PM
  4. Excellent service!
    By ugm84 in forum USA Kilts
    Replies: 8
    Last Post: 13th May 08, 10:29 AM
  5. Excellent Customer Service from Celtic Croft
    By chasem in forum General Kilt Talk
    Replies: 1
    Last Post: 11th August 05, 05:10 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

» Log in

User Name:

Password:

Not a member yet?
Register Now!
Powered by vBadvanced CMPS v4.2.0