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  1. #1
    Join Date
    21st April 05
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    My first and last order

    I received my order from Kiltstore.net yesterday.

    Overall, I had no problems ordering from the site; I'm pleased with the items I ordered (Balmoral kilt, tartan skirt for my wife, belt, some other items). FedEx International Priority, on the other hand, is a nightmare. I'm still waiting to get hit with import duties on my order, which will probably be ridiculously high.

  2. #2
    Join Date
    28th January 04
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    Unfortunately that is part of what Fed Ex does to make $.
    I think the fee alone just for handling the customs charges was $75.00
    If I had it to do over I would have asked them to send my sporran by
    regular mail. It is more of a gamble but at least you have more
    of a chance of avoiding the customs charges.
    Nelson
    "Every man dies. Not every man really lives"
    Braveheart

  3. #3
    Join Date
    3rd August 07
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    I ordered an Argyle jacket, and it was held up by Fex Ex for over a week before they informed me that it was due to the customs duties. When I finally got a statement, I noticed that they even charged me a tiny handling charge on items on which no duty was due!
    Last edited by Galician; 27th September 07 at 07:23 AM.

  4. #4
    Join Date
    30th November 05
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    When ordering from the UK I have always asked for Royal Mail and had no problems with the shipping. The reason I have done this is because of situations like this that have been posted time and time again on Xmark.

    MrBill
    Very Sir Lord MrBill the Essential of Happy Bottomshire
    Listen to kpcw.org

    Every other Saturday 1-4 PM

  5. #5
    James MacMillan is offline Membership Revoked for repeated rule violations.
    Join Date
    15th July 07
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    Well at least we all now have the option of ordering pretty high quality stuff from our own countries!

    That avoids all the hastle!

  6. #6
    Join Date
    21st April 05
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    Quote Originally Posted by Kiltedmusiclover View Post

    Unfortunately that is part of what Fed Ex does to make $.
    I think the fee alone just for handling the customs charges was $75.00
    If I had it to do over I would have asked them to send my sporran by
    regular mail. It is more of a gamble but at least you have more
    of a chance of avoiding the customs charges.
    I won't go into the myriad reasons for why I dislike FedEx, but until now I'd never used them for shipping anything "priority" mail. And considering the value of the items I ordered ($2021.93 US), the US CBP's tariffs on importing woven wool (as it applies to my order) will be through the roof; this is the reason behind my titling this thread "My first and last order".

    I placed another order today (for 2 kilts) with a different UK vendor (who will remain nameless here) but I did so because I've never encountered exorbitant shipping or duty issues when ordering from them. They use a competitor of FedEx (who will also remain nameless) and so far, so good.

    I get the feeling Nick's an all 'round great guy, his web site is easy to use and as I said, I'm very pleased with the items I ordered. But if I were to have a change of heart and order from Kiltstore.net again I certainly will request that he send my order "regular mail" rather than FedEx...I know now the goods are worth the wait.

  7. #7
    Join Date
    5th March 06
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    Tri-Cities Washington
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    Not just Fed Ex

    DHL is in the same league as Fed Ex. I purchased a bunch of stuff from another source and they assured me that Parcel2Go (DHL) did not do the customs/handling fee kind of stuff. Silly me, I believed them to the tune of about $150. Now anything coming from the UK goes through the Royal mail which is high enough.

    Rob
    [B]IrishRob[/B]
    MacSithigh of Ireland--Southern Donald of Scotland

  8. #8
    Join Date
    6th December 06
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    Yikes! It sounds like shipping could cost more than you have to pay for an actual product? Scary!

  9. #9
    Join Date
    30th August 05
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    Victoria, BC, Canada
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    Using the various national post services, instead of international couriers, does seem to result in a lower customs processing fees, and often no duties at all.

    With regard to FedEx, phone them up and complain about any excessive processing fees ... it works! See

    http://www.xmarksthescot.com/forum/s...d.php?p=386709

    KP

  10. #10
    Join Date
    18th December 06
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    Burlington, Ontario, Canada
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    For me it's UPS that I've had issues with. Will Kiltstore ship by Royal Mail?

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