I have know the Celtic Croft for over 20 years and purchased many items from them Including my first kilt that I still wear and it was purchased in the late 90's early 2000's. Even back then it took a good 12 -14 weeks.

If you wanted something quick or a low quality product you can go to a mall and get it, but for something that is hand made and of good quality it takes time. In the end they did honor your request to add a strap even though they normally do not come with 3, this also takes time as it is not a simply sew one on. It must be altered to work with the third strap and to be honest I think 3 weeks is very reasonable. Some companies would have simply said that is the way it comes and told you to deal with it.

I do question if it was someone at the shop that actually told you to suffer or if that was just the emotion you felt due to the delay, as that is not the Joseph and Laurie I know and I am 100% positive they would never say that.

You of course have every right not to purchase from them again, I for one will not stop purchasing from them as I in over 20 years of buying have never had an issue.