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  1. #1
    Join Date
    7th December 09
    Location
    Lancaster, PA
    Posts
    806
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    Tremendous customer service from USA Kilts

    I ordered a semi-traditional kilt in the Scruffy Wallace tartan a few weeks from Rocky. I picked it up last week and did not have a chance to try it on in the store. When I finally got the chance to try it on later that night I found out that it was a few inches too big in the waist.

    I contacted Rocky by email and set up an appointment to drop by the store to get the kilt re-sized. (Sometimes it is a very good thing to live only 45 minutes from Rocky's store, and sometimes it is a very dangerous thing.) I walked in the door, put the kilt on, Rocky measured where it needed to be fixed, handed it to Mac for repairs and I was out the door 10 minutes later with a great-fitting kilt. An excellent example of customer service and standing behind their products. Thanks Rocky and Mac!

    (Of course, I also picked out the tartan for my next kilt while I was there. Christmas is coming.)
    "You'll find that many of the truths we cling to depend greatly on our own point of view." -Obi Wan Kenobi

  2. The Following 3 Users say 'Aye' to dutchy kilted For This Useful Post:


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