Kilted Brothers,

I have been patiently waiting for my formal Prince Charlie ensemble for over 13 weeks now, and I am beyond frustrated. Since I frequently deal with Internet companies, I had no reason to believe that my order would cause me so much grief. I will not name the company, primarily because I don't want to do anything that might further delay my merchandise. I only mention this so that others will not fall victim to an Internet company that collects your money, then keeps you totally in the dark. The delay is not what has me concerned, I fully expected to have to wait for a custom made product, but in 13 weeks I have had only two communications from the company, one email and one phone call, but only after repeated attempts to contact them. They do not answer their phone, do not reply to emails, and the owner's cell phone says "mailbox full"; needless to say, I'm nervous. Luckily, I paid for my outfit with my Visa card, so I called Visa and told them that I never received the merchandise. They immediately credited my account for the full amount and said it is now up to the company to make good. I sent an email telling them that I denied the charge and suddenly my Prince Charlie jacket & vest showed up, and then a day later my Ghillies and sgian dubh. Both were drop shipped from various suppliers. I'm still waiting for the rest of the items. The moral of this story is.......buy from a brick & mortar shop you can communicate with, a reputable Internet company that advertises on this website, or at the very least, use a credit card so you have some recourse. I hope to report a positive outcome, but that remains to be seen!