Poor Communication

**MDerington** · 10th January 11, 06:53 AM

My order was supposed to have shipped 12/17 in time for Christmas. It was changed to 12/21. I have sent 3 emails requesting an update with no reply. Very dissatisfied.

Next time I will purchase in USA.

**Mikilt** · 10th January 11, 10:21 AM

Let us know if you get a PM response. I am waiting to read the response before I take down the blog post and withdrawl my entry in the raffle.

**Hothir Ethelnor** · 10th January 11, 10:50 AM

Och, so quick to jump on the negative bandwagon.

Why don't ye wait wee while for the gentlemen in charge of Scotweb to give a reasonable answer in regards to your inquiry.

Things getting dropped in the Christmas rush happens to everyone I've ever heard of or worked with.

**MDerington** · 10th January 11, 12:30 PM

I heard back from Scotweb. Evidently bad weather during the month of December delayed orders. I can fully understand and appreciate that. My concern is there was no response after 3 emails. Based on the response I received today, the order is now scheduled to be shipped 1/11, which is tomorrow. We shall see.

**Burly Brute** · 10th January 11, 01:13 PM

Patience is a virtue, good customer service expected. I can't say yay or nay either way, but from weather reports I am sure it was quite a struggle to get stuff done. Just don't base all feelings off one experience. God bless and good luck!

Slainte,

Zach

P.S. either way, don't forget pics!!!!

**MDerington** · 12th January 11, 08:10 PM

I received my order from Scotweb. Excellent quality and I am extremely satisfied with the products. I will definitely buy from them again. Maybe next time we will have better weather in Scotland!

**oldscubaguy** · 14th January 11, 01:03 PM

Originally Posted by MDerington

I received my order from Scotweb. Excellent quality and I am extremely satisfied with the products. I will definitely buy from them again. Maybe next time we will have better weather in Scotland!

Congrats!
Was worth the wait wasn't it.
Post some picks

**Jay** · 20th January 11, 11:20 AM

Originally Posted by Burly Brute

Patience is a virtue, good customer service expected. I can't say yay or nay either way, but from weather reports I am sure it was quite a struggle to get stuff done. Just don't base all feelings off one experience. God bless and good luck!

Snow doesn't impact email.

Proper, prompt responses from vendors are not an unusual request. If weather delays the arrival of raw materials and the shipping of finished goods, this does not change the hours required to construct the garment. When raw materials are delayed, that's when vendors have spare time. This is when they should send out a "heads up" that finished goods will be delayed by an extra few weeks.

This sends out the answer before the question is even asked by the buyer.

**ForresterModern** · 20th January 11, 11:49 AM

Originally Posted by Jay

Snow doesn't impact email.

Proper, prompt responses from vendors are not an unusual request. If weather delays the arrival of raw materials and the shipping of finished goods, this does not change the hours required to construct the garment. When raw materials are delayed, that's when vendors have spare time. This is when they should send out a "heads up" that finished goods will be delayed by an extra few weeks.

This sends out the answer before the question is even asked by the buyer.

Only problem, Jay, with this simple scenario is that you have not included into the equation the human factor, that the humans also are having problems moving around, getting to and from work, thus making staffing shortages likely, meaning fewer people to try to check up on things and send out those "delay" emails. Never mind power outages and other communications failures that also follow along with bad weather. Really bad weather can cause catastrophic trickle down consequences, as is evidenced by the recent closures of several US airports by snow in the last couple months.

Scotweb are usually pretty compulsive about responding to emails within a day or two at most, if they have an answer to give you.

j

**oldscubaguy** · 20th January 11, 01:11 PM

Originally Posted by ForresterModern

Only problem, Jay, with this simple scenario is that you have not included into the equation the human factor, that the humans also are having problems moving around, getting to and from work, thus making staffing shortages likely, meaning fewer people to try to check up on things and send out those "delay" emails. Never mind power outages and other communications failures that also follow along with bad weather. Really bad weather can cause catastrophic trickle down consequences, as is evidenced by the recent closures of several US airports by snow in the last couple months.

Scotweb are usually pretty compulsive about responding to emails within a day or two at most, if they have an answer to give you.

j

In this age of technology we have gotten used to instant gratification and speedy communications. The bottom line is in the end he got a wonderful kilt that he is happy with. I have found that I am willing to wait and give the benefit of the doubt when I know the quality will be there. Every kilt I have from Scotweb is impressive to me and everyone who has seen them. I consistantly get comments concerning the wonderful craftmanship that has gone into my kilts, from other kilted individuals to the owner of my dry cleaners!

So enjoy your Scotweb kilts!
I know I do