Unhappy camper!

**flyingscotsman** · 18th July 06, 04:25 PM

Called UK once again to find out where my kilt was. Thursday it will be 8 weeks since my order was placed. Finally talked to someone who cared about my order.

Apparently the utilikilt was cut then didn't make it through quality controll, so they cut it again ... AND LOST THE SECOND CUT!!!

So now they have no idea when my ukilt might be ready, they really do not even know where in the process it is at the moment and don't know when it will be ready ... BUT my name/uk is on the very top of the list.

The only good thing is they comped me a belt.

Sorry for the steam, its just frustrating to spend your hard earned money for someone to lose your freaking order.

Not sure they will get much more of my business.

**Rex_Tremende** · 18th July 06, 04:36 PM

The last UK I purchased--and it may be the last UK for a long while (although, that white version they have again is calling)--took all eight weeks to deliver. If I order again, I may have to ask, "What do you have IN STOCK, RIGHT NOW, that you can ship? OK. I'll take one of those. Yes, I'll wait while you package it up....Can you repeat that shipping number?"

Actually, I don't mind a little wait, but seriously, after 40,000 product sold and shipped, don't you think they'd be able to anticipate a certain number can be on hand at any time?

Sharing your jones,
Rex in Cincinnati

**Riverkilt** · 18th July 06, 04:46 PM

Aye FS,

My first UK was the same...took 12 weeks...they said the same thing...didn't pass quality control have to remake it.

Most of the recent UK's I've bought have been like Rex says, off the scratch and dent rack or from a private party. Less hassle that way....though I have lucked out a couple times and had UKs show up in a few weeks from the factory.

Ron

**Tattoo Bradley** · 18th July 06, 05:39 PM

I'm sure glad I went ahead and wondered into this thread. I've been looking into UKs. Now, if and when I decide to buy one, it will not be a custom order from them.

**Riverkilt** · 18th July 06, 05:44 PM

Hey Brad,

The black workman's is perfect for your look. You can get them from Amazon of all places....don't know if they ship from a stock at Amazon or it will add to the delay.

God help you when you finally do get your first UK...its like a sub-addiction of kilt addiction....I'm holding the line at 14 UKs now and wear them a LOT.

Ron

**pbpersson** · 18th July 06, 06:10 PM

Well.....I was thinking that I had better get all my UKs ordered pronto.

I only have one but I love it. I want more. However, as these things get more popular I can see the wait times increasing dramatically.

I just talked to them the other day and they do have Mockers in stock in case anyone cares. They are apparently not quite as popular. However, I asked about the originals and the denims and there were none to be had.

I have seen this with small business before and I don't know how small UK is....but they don't want to add more staff until they are SURE they really have the orders and a sustainable customer base. If what some people are saying is true and there is a worldwide increase in guys ordering kilts it might take a while for UK to ramp up production.

Just my 2 cents worth.....

Oh....wait what am I saying....now all you guys who love these things are going to all order at once!

No...I was just kidding - they have warehouses full of the things and there will never be a shortage. Just joking around! HA-HA

**Sylvain** · 19th July 06, 09:42 AM

Originally Posted by Rex_Tremende

Actually, I don't mind a little wait, but seriously, after 40,000 product sold and shipped, don't you think they'd be able to anticipate a certain number can be on hand at any time?

I read they have to pay a tax on their stock, so they keep it as low as possible.

**TechBear** · 19th July 06, 09:54 AM

Originally Posted by Sylvain

I read they have to pay a tax on their stock, so they keep it as low as possible.

Washington State's tax system is pretty byzantine, but no, they don't have an "inventory tax" (where the value of inventory increases the value of the property where it stored, thus increasing the assessment of the property tax.) A check on the web showed that about ten states do that; Ohio is the only one I found mentioned by name.

**TechBear** · 19th July 06, 06:37 AM

For what it's worth, I share your pain. I ordered a denim kilt from UK in June, and it will probably be too big for me by the time I get it

I know that Utilikilt is going through some growing pains right now. The owner of the building where they have their shop is kicking them out at the end of August with plans to tear the place down and redevelop. UK is looking at several new locations and will probably end up in downtown Seattle, which will make it easier to get to and bring in a lot of people off the streets. Apparently they've recently hired several new sewers to (hopefully) keep up with demand, and getting them trained has resulted in QC issues and inventory snafus.

I really hope they can get these things worked out, and soon: I would hate to see UK fold because they were more successful than they could handle.

**efer** · 19th July 06, 06:55 AM

I would hate to see UK fold because they were more successful than they could handle.

I seriously doubt that...but they may lose some business because they can't keep folks happy.

It's good that UK has high QC standards.

Yet waiting extra time due to QC problems is extremely frustrating

When I got my survival UK in March, I was really torn between waiting 8 weeks (or more) for getting one in Basil the color I really, really like or walking out with one tan.

I walked out with the Tan one

I couldn't wait :rolleyes:

TB, I would call UK and see what they have in stock in your size. From what I seen in my size (36-37 M), they have lots of originals and mockers in stock...think one in each color; a few workmans and survivals.

Cheers