I emailed Scottish Trading Company regarding a return about 10 days ago (I wanted to return part of the order). After receiving no response, I followed the return instructions as best I could and mailed back the products (about 7 days ago). I sent it normal mail, so they probably received it in 2 days, 3 days max.

I just checked, and the money hasn't been refunded. In addition, I've received no acknowledgement from Scottish Trading Company regarding my email, or that they've received the return.

What's the normal time frame that I should be looking at for a refund? I'm a little reluctant to make additional purchases when I'm still owed money.