Quote Originally Posted by Steve Ashton View Post
Would you kindly post the photos of your kilt and the items that you received.
The order was no. 183530 placed on 23 November 2018

The order arrived on Friday 11 January 2019 and I noticed the tie and flashes tartan did not match my kilt.

Hamish replied and asked for a photograph which I sent showing my kilt, an old matching tie and the obviously incorrect tartan on the new tie and flashes and pointing out your tartan finder identified the correct tartan as McIntyre Old Hunting ANCIENT and your finder showed I had been supplied with McIntyre Old Hunting MODERN. The items sent were incorrectly labelled McIntyre Old Hunting ANCIENT. If the supplied tie and flashes are indeed correctly labelled [which I doubt] then your tartan finder is incorrect.

An email from Kerisa dated 15 January 2019 stated ' The mill have confirmed that you have in fact received the Modern variant of the tie and flashes.'

On 24 January 2019 Kerisa wrote that the mill had made a mistake and I had got ANCIENT not MODERN.

on 25 January 2019 Kerisa then stated that she would therefore send me the old ones back again and that they were non-returnable as they were made to order.

On 25 January 2019 I sent Kerisa an email which included shot of your website with the pattern of the tartan labelled as MacIntyre Old Hunting Ancient and requested that this should be the pattern sent back to me and not the original items returned.

I have just received the original items as shown on my original photos. Complete chaos and errors somewhere in your or the mill's systems.