I've been lurking here for a week or so now and have been anxious for my first kilt to arrive. Until I ran afoul of Utilikilts arcane ordering and production process. See below for the last of the letters I've sent them.

Can anyone recommend someone who makes kilts who would be better to deal with? I know Utilikilts makes a good product but they can't deliver. I have another kilt on order with Jeff at Pittsburgh Kilts but its a specialty order that I have not yet seen. Do you recommend I order from Pittsburgh kilts or are there also others I should check out? ((I've found several on the net but really need some guidance.)

Text of last message to Utilikilt:

<production person>,

Thank you for your assistance however this does not meet my needs. This kilt of whatever size may show up whenever it will but I will no longer consider Utilikilts a vendor that I will work with. The idea that you take so long to send out a garment, the fact that your factory cannot get an order right AND the fact that the one that was produced for me was inexplicably sent on to someone else tells me that your’s is not a company to be trusted with orders.

I am profoundly disappointed in Utilikilts and will not be ordering any more clothing from you. In fact I suspect that you were rather gleeful that you got a kilt that did not “fit” the order that I placed so that you could send it to someone else.

I have discovered that there are many other suppliers around that provide a similar garment and do not have the supply issues that your company does and I will concentrate my orders with them .

I will also make sure that I inform others about this breach of trust on the Utilikilts board at uk.groups.yahoo.com and at www.xmarksthescott.com.

I would suggest that your company get its collective act together or stop selling at all.

Where should I call to lodge an executive complaint? This is completely unacceptable.

How long is this “NEW” kilt going to take?? How can this be avoided in the future? This is my first kilt and I’m sorry but you’re company has REALLY screwed it up badly!

What about a refund and I’ll spend my money with a competitor?