You have to keep contacting them to get anything done. Ralph comes across as a nice guy but he just doesn't get it done. Mine only took 3 months but then I was calling them or emailing them every week or less for the last month. I too would only puchase something from them if I was holding it in my hands. And after the quality I saw of some of thier stuff...maybe not then. My kilt isn't bad. It is the one I wear the most. The Stillwater Blackwatch heavyweight is just too warm for the summer.