I apologise for this length post...

I have come to the conclusion that the date information on the Sctoweb website and the promises made by their call centre staff are not worth a penny. I feel I have been very patient over this and have waited too long - but now the time has come to say something.

I have had no end of promises that have been broken and no end of information that is simply incorrect and outdated.

I placed an order with them on 24th Feb and it showed awaiting stock (only the sporran was out of stock), max dispatch date says 4th March, I thought this was reasonable since the website said awaiting stock. I waited and waited, and by weekend of 8th March (I can't actually remember which day), I sent them an email enquiring as to why the order had not been updated and could they please respond.

I waited another 2 days and nothing - no email at all.

Finally I phoned on 11/03/09, and was told that they may be getting the stock in on Thursday and will keep me informed. The lady I spoke to was very polite and courteous and said they had not received any kind of email at all from me (I used their web email form to send it), and said that she would email me when she knows more about the order and would phone either that afternoon or tomorrow.

I have still not received any kind of email from them to let me know the status.
I received no phone call from that day or the day after - in fact they have never phoned me at all.

On 15/03/09 (website says Est Max Dispatch 13/03/09) - and the order is still awaiting stock. I have not been told at all why the item is taking so long to order.

I have a problem now as the dispatch address, which was my works address, is about to change as we are moving offices. So I am not really sure what form of communication will ensure that my details get changed. I did manage to achieve this as it happens.

On 18/03/09 the package moved into packing. I actually phoned Scotweb because I was concerned that the package would be delivered to the old address. So I asked the lady to please delay sending it until Friday 20th. That would ensure that 2nd class post would not deliver it until the following week.

Over the weekend of 20th - 22nd I was expecting the package to reach the Dispatch phase.

On 23/03/09 (website says Est Max Dispatch 22/03/09) its still in packing.

on 24/03/09 (website says Est Max Dispatch 25/03/09). Now this actually infuriated me, I phoned them up and was promised by a member of staff that it would be packed that day and sent to me. There would be no problems.

It Wasn't sent at all.

on 25/03/09 (website says Est Max Dispatch 26/03/09) - yes, the date has changed and it's still in packing and has not been dispatched.

on 26/03/09 (website says Est Max Dispatch 27/03/09) - the date has changed again.

Firstly, although the staff are nice to you and listen to your concerns and provide a very basic explanation. I firmly believe that what they say means nothing. I believe Scotweb has been playing a game of putting off the customer Which is not good enough when that customer is waiting for what they have paid for. They should be chasing up the manufacturer and supplying you with the real reason its late.

Secondly, it's not rocket science to keep an order up to date on a website! and especially when that information is all the customer has. The first instance that Scotweb knew that were was a problem they should have put some information onto the order on the web page so that I could see it.

Thirdly, why does it take over 8 days to pack and send a sporran, belt and hose? and how long is this date change going to go on for?

Lastly, and this one is out of Scotweb's control...

It took my kiltmaker 12 days to get the fabric and handstitch a kilt and deliver it.
It took Hector Russel 3 days to deliver an Argyle jacket.
It took other web-based sellers 2 days maximum to deliver a kilt pin, buckle and belt.
It's still taking Scotweb XXX days to pack something.

To be honest - I'm not even looking forward to receiving the goods now...because I'm worried as to the state they will be in and whether (with reference to other sporran posts) it will be the right design that I ordered. I am on the verge of just telling Barclaycard to recover the money - which they have done in the past without any problem. I live in the UK - I pity those of you from abroad who might suffer in the same way.

Now I know, the manufacturer will get blamed for the ultimate delay in providing this accessory. However, the promises made and lack of action by the staff and the lengthy time it takes in packing is solely down to Scotweb.

I am truly appalled if this is the way the company is run!