.....yeah that is the way Josh is. When I got my 8 yard PV Isle of Skye I emailed right away to let him know it arrived, he was very solicitous about knowing that I was happy, it fit well etc. It's nice to know he is really committed to his product. The box pleat looks very sharp, (I am hiding my credit cards ), as I have ordered a Kingussie pleat from him in Caledonia tartan.