Hello,

On October 28, 2010 I ordered from Scotweb a Glengarry hat. It was rather expensive, 73 GBP plus 10 GBP shipping, in USD that's about $134 total. It was shipped November 26, 2010 and in due course I recieved the hat. Last Sunday, February 20, 2011, I noticed the red pom pom had fallen off somewhere. I am told today, by email, that Scotweb is unable to do anything about this. This strikes me as a clear breach of warranty, and given the price of the hat, pretty substandard customer service. I have, by the way, in the last 3 or 4 months, spent 1011.86 GBP ($1643.99 USD) with Scotweb and I would have expected better warranty service. When the kilt came it was about 2" too large. In fairness this may have been from faulty measuring on my part, nevertheless when I called Scotweb I was told they didn't do alterations and I was advised to contact a local tailor, which I did. The long and short is my likelyhood of buying in Scotland in the future is low.

Regards,

Leonard Tinker