Nick,
Thanks for your reply.

I have to say that I was very surprised with the delays to my order, as I've always found your company to be very professional, extremely helpful and customer focused, and I've always found the quality of your products to be first rate to say the least.

I look forward to the improvements, and know that you will do your best to ensure the happiness of your customers.

By the way, I must congratulate you on the e-book - 'Kilts & Tartans made easy'. A fantastic resource for the novice kilt buyer, and still very useful for the more experienced.

Rest assured, when funds allow, I will be placing more orders with your company.