I've gotten great customer service from both www.mcrok.com and www.irishkilts.net (they are the same company as www.scottishkilts.net ).

McRok called me to make sure that my order was correct when I ordered a Morrison kilt, but a MacKinnon kilt pin. (that was what I wanted, but it was nice to have them check)

Irishkilts called me because they didn't have my measurements (must have been a problem with the submission).