Lest there be any doubt, what the manager did was very much against the rules. On top of that, although the cashier was just doing what she had to do (the others were mostly correct about those rules) when you offered what was obviously too much for the jacket, the manager should have sold it to you. It's a shame that things like this give the store and others like it (including mine) a bad name. If you were in a little town like mine, where my wife and I are the only officers, and oversee the church, the store, the social services, etc, it would be easy to know who to get in touch with. But, with you being so close to the "big city", it's probably overseen from a central location in Chicago. I hate that this happened to you. I have to admit I shop our jacket rack too, but haven't found anything in the year I've been here. Even if I did, if a customer wanted it, he would get it. This kind of store cannot afford the reputation that the employees "get all the good stuff."