It is gratifying in this age of big box business to see such a personal in depth response to a customer complaint. As a newby to both the forum and indeed kilted life, it is also a boon to see such responses, as that
gives me indication of where I want to do business in the future. Out of my few posts to the threads on the forum, this is the second one to congratulate a person/business. It is a major kudo to the forum that the businesses that advertise here have such a base of customer support.
Thanks from a future customer