Poor Service From Scotweb

[Eyler]

Sally-Anne, I was disappointed too by another vendor. After seeing a "Order now for delivery by Christmas" next to some items on their website, I went ahead and ordered a Christmas present that was a perfect fit for a friend. I ended up having to purchase a gift card at the last minute from a local clothing store when the order didn't arrive. So it was a little embarassing to give a generic gift, but I'll live. Yes, I know about the holidays and the Christmas rush but I felt a little ripped off by the implied promise. Lesson learned. No matter what they say, order months ahead for a reliable delivery. (Just checked on Jan 3rd, item is still not shipped).

I have been waiting now 7 weeks for 4 items from Scotweb the Kilt specialists. Despite being reassured that the order would arrive before Christmas on more than i occasion, I am still waiting! They seem unable to respond to my calls or emails. They have taken money from my credit card even though I have received nothing. Their customer service is non existent as far as I am concerned. The items were for visiting relatives from abroad who have now returned home. Would the MD or CEO like to respond to this in anyway?

[Steve Ashton]

Ladies and Gentlemen,

May I please point out that this is the dedicated ScotWeb section of the forum.

May we please allow this thread to be a one-to-one communication between a forum advertiser and a customer.