Hi Chas,
I agree that a smile and a genuine welcome go a long way. I would like to think that all the clan tents offer this as a given (but I know I'm being optimistic with this expectation). I guess, I was asking what in addition to a smile and a genuine welcome, attract and engage people. Further, I was interested in the empirical research which might have been done on this topic and whether this translated into the criteria by which clan tents are judged.

Cheers,
Steve