Wrong Tartan

[creagdhubh]

I would return the wrong kilt, ask for a refund, and buy the right kilt elsewhere!

Back in 2006, I purchased a heavyweight, 8-yard kilt in the Macpherson Hunting Ancient tartan (Lochcarron Strome) from the Scottish Lion Import Shop out of New Hampshire and it arrived pleated to the sett when I explicitly stated that I wanted it pleated to the line. I had to go through a bunch of red tape in order for them to even budge and correct the mistake! They said that they could have their kilt-maker in Scotland redo the kilt, but I would have to wait another 12 weeks...uh...no. I don't think so. I simply sent the incorrectly pleated kilt back to them, cancelled the whole order and demanded a full refund, of which they agreed to only after speaking with the "owner" over several e-mail and telephone exchanges. It was a complete and utter headache!

"Never again," I told myself. From then on, I have dealt directly with my kilt-maker via Kinloch Anderson, but now, I will only go through Matt Newsome or Barb Tewksbury.