Dealing with X Marks Partners

[Steve Ashton]

At the top of every advertisers' subforum there is a notice. The last sentence of each notice says;

"Finally, this section is to give our members a specific place to post reviews of products and the services they received from Scotweb."

The sub-forums given to our advertisers are a two way street. Yes it is a place for the advertiser to post notices of sales and other good things - but it is also where honest reviews of products and service are posted by our members as the "Word Of Mouth" that is such a vital part of this forum.

Each advertiser agrees to be an active and participating member of the forum first. This is extended to an expectation to respond in an open and honest way with members who post in their sub-forums.
What you, as a member, may not know is that the owner of the company will get a personal email from the forum, instantly notifying them of any post in their own sub-forum. This is about as direct a line of communication as you can get.

Every business gets a bad review now and again. It is usually recognized that how a company responds to a bad review or problem is what makes the difference between a good company and a poor one.



All the sticky post in the sub-forum of this advertiser says is, that before going on a bashing rampage, you do your best to resolve the issue with the company first.

It appears Gryphon Noir has done that. It appears that he now feels that he needs to "Go Public" with his concerns. And that is exactly what this forum is about.

The only provision this forum makes about negative reviews is contained in our FAQ's under "Product Reviews and Endorsements". It states;

"One of the functions of X Marks is to allow open and honest reviews of kilts, kilt related products and services.

Product Reviews are the best way for new members to gain information about suppliers. We encourage our members to post Product Reviews. All reviews must be about a product purchased for the members own use. Product reviews must contain only verifiable factual information.

Negative product reviews are also encouraged as an important warning to other potential buyers, but the reviewer must be very careful not to denigrate or libel the manufacturer or supplier. Negative reviews must contain only verifiable factual information.

If member wishes to post a review, of a product purchased from one of our advertisers, it would be best if the review is posted in that advertisers section of the forum."




If Gryphon Noir asks, this thread can be moved to the specific advertisers sub-forum.