Quote Originally Posted by BCAC View Post
Perhaps it is the luck of the draw, as you say. In your case, did they pay for the return posting of the first sweater?

Edited to add: I even had problems getting replies to any emails!
I really can't remember, I suspect not, but then I wouldn't necessarily expect them to: after all if I have to return my smart price beans to Asda or caviar to Waitrose I wouldn't expect them to pay my bus fare or Bentley petrol costs and chauffeur fees.

However in this market "luck of the draw" just doesn't cut the mustard when others are offering constant excellence.