I have to deal with USF&W quite often, although not face to face, and not with something as protected as Ivory.

In my experience they tend to be efficient and helpful- but your piper will need to have their documents in order.
Here are two links with some more info and further linking that might be helpful getting her ducks in a row.
http://www.artsjournal.com/slippeddi...g-the-usa.html
http://www.artsjournal.com/slippeddi...o-the-usa.html

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