Quote Originally Posted by Riverkilt
Got an email from Michael at Amerikilt. He's been busy too. Says he triages his emails...that makes sense. Asking a question about something he doesn't normally stock fell to near the end of the list.
NO, that DOESN'T make sense!!! In my opinion, that is a method of service that is bound to annoy customers, and annoying customers is never a good policy. If a business cannot answer ALL emails in a timely fashion, then that business should either post a note stating that response time may be slow or consider simply not offering an email address for inquiries.

When I haven't received an reply to an email after 24 hours, I do assume the answer to my question is a default,"No". Not having been given the courtesy of a proper answer, I move on and find another source while strongly considering not using that company in the future.

Mychael