everything that a business does reflects on that business and provides the customer with an impression
I completely agree with you Mychael. I too am in business for myself, and try to address any emails as soon as possible. My only thing is that I would rather wait, than get a half- arsed answer than does not address my questions. I speak from experience here. I have dealt with companies that reply almost instantly, but fail to answer what I have asked. This usually becomes a email tag game that can often go on for a few days so that I can get my initial question asnwered. I would rather wait a day or 2 for an original reply that addresses any issues that I have brought up.