I wouldn't know what your customers tell you. I know some people love Dalgleish cloth. I've read what Alan told you about Scotweb. I know what I told you. I don't know what feedback you regularly receive about communication. I'm glad it's all going so well for you.

I have changed my mind about one thing though. Earlier I opined that your values aren't reflected in customer service practice but after a short discourse here, I believe that maybe they are. Apologies for this error.

As you say, the theme has been hijacked enough and this is surely moot for the OP who has told us he'll probably go with Marton Mills anyway.

As a potential customer, I'll stay interested in this but thanks for taking the time to contribute.