X Marks the Scot - An on-line community of kilt wearers.
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3rd August 05, 06:04 PM
#3
Indeed I'm very bent out of shape. Strangely the subject is not populating here so I don't know if this is going to land in the correct place.
I was excoriated on the Utilikilt's board for my post and this is my reply to them: I'm 42 years old and not accustomed to being put off by BS.
Gentlemen let me clarify:
I'm not sure where I omitted details here but here is
the story:
I ordered my first kilt on June 23rd. from Utilikilts
and it was a very specific order which I knew was
going to take some time.
I ordered an original Utililkilt with side pockets,
a 37 inch waist and 22 inch drop. I also against my
better judgement ordered a 1 1/2 inch 'beer gut cut".
I'm 5' 8" and 172 lbs but the way I'm built the beer
gut cut was what they recommended.
$ 200.00 later I had an order (including a belt) and
was waiting for it. Today I got an email from the
company that said:
Gee, We got your kilt from the factory and it did not
have the beer gut cut it was a standard cut. I'm
sorry but we have sent you order back to be remade and
it will take longer than our standard 6-8 weeks..
I wrote back within seven minutes of getting this
email and said to just ship the order as is and I will
determine whether it fits or not.
Ii was told that they were sorry but that since my
order did not "fit" my order criteria then the kilt
had been sold to someone else and I would have to wait
until another suitable kilt came from the factory.
Sorry but that is not acceptable. I've been waiting
since June 23rd. and this is the best they can do??
They need to get their act together both with
manufacturing and with customer service.
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