Good Evening and a question from a newbie

[Manu]

Starbkjurs asked about other solid kiltmakers, and some people here gave him answers. Nobody is tryinh to bash down Utilikilts, just giving him other options since he does not want to deal with them anymore.

[KMacT]

starbkjrus wrote, "I would suggest that your company get its collective act together or stop selling at all." This is a bit of a stretch! Utilikilts is the company that started much of the casual kilt biz. We owe them a lot, customers and kiltmakers alike. We at least owe them a fair shake.

While his response may have been a bit over the top (from what I have seen I'd say it was), none-the-less, he's the *customer* and he should expect to receive good value for his money, and that includes good timely service. He doesn't care if 99% of all customers are satisfied. He just wants them to fulfill their end of the deal. Is that so much to ask? And when mistakes inevitably happen, that's when customer service is put to the test - not when everything is going well.

Do they deserve a fair shake? Of course. Let them respond if they want to. I'm more than happy to consider both sides of the story. Maybe there is a lot more than we know.

But in my opinion he doesn't owe Utilikilts *anything* because they "started much of the casual kilt biz." That's like saying I should give Mcdonald's a break when they serve me cold fries because they were one of the first fast food businesses.

Kevin

[Archangel]

<snip>
He doesn't care if 99% of all customers are satisfied. He just wants them to fulfill their end of the deal. Is that so much to ask? And when mistakes inevitably happen, that's when customer service is put to the test - not when everything is going well.

<snip>

Kevin

gotta agree with you here, never like the stats game. All we really know is statistically 100% of his dealings are bad.

[Big Paul]

Welcome to our little corner of the web! I hope you next kilt endeavor is a better one..

[bubba]

I'm not knocking UK. Their styles just aren't my cuppa. Here's my take on it all from just observation. UK has reached a point where they seem to have more business than the organization can properly handle efficiently. This can and does happen in business all the time and they may just need to expand their staff. That being said, they probably don't want to do that just yet until they know the increased business is sustainable and not just temporary. It's a tough juggling act because if they guess wrong it can hurt their business badly. I expect things will improve before long.