Whatever you're doing, it seems to be working. I received my Bruce modern 8 yarder in the middle of July from you, (through FedEx) and it was only "held up" in customs for one day. I did not have to fill out any kind of form to get it cleared. A person from FedEx did call before it made it to customs asking me to fill out some sort of pre-arrival form, but I was out of the office and did not get it filled out. It made it through without that form being done. I did receive a large envelope from FedEx a few weeks later and was expecting the worst (Customs duties and a FedEx brokerage charge). But, woohoo , it said "no additional fees due"!!! I am very pleased with your customer service, and the kilt itself is first rate in both material and workmanship. I have done more business with you since and will continue to do so!

Joe