Does it get any better?

[davedove]

Hey Dave,

I held back because they are labled "seconds" which gives the mill an open door to send most anything.

Wondering if you've been able to figure out what made them "seconds" yet?

Thanks,

Ron

I haven't been able to find anything wrong with them.

[Riverkilt]

Okay guys, SOLD.

Just ordered up eight pair. Two each of the cinammon and gold, four of the Green.

Call me silly, working 12 hour days I like to change my sox when I come home for lunch...so two pair is minimum for me.

Thanks for the original tip and the reassurance. Good price, only $5 a pair with the shipping.

Gonna freak out the Sierra Trading Post folks, they've sent me catalogs for years and can't remember if I ever ordered from them...probably get two catalogs now :-D

Ron

[Owl of Oban]

This is yet another reason why this is a great website. Thanks to all for the product testing and guidance.

Just ordered 4 pair myself. At those prices, who can resist?

hehe, yep, Riverkilt, I'm expecting a stack of STP catalogs now that I've actually placed an order!

[Riverkilt]

So I get an email from Sierra Trading thanking me for the kilt hose order...saying they'll ship them by DHL airfreight.

Now, their website says they ship by the post office which is all that serves my remote area with any efficiency. Email them back and they say not to worry, that DHL will deliver to the post office and the post office will put them in my box...I DON'T THINK SO...they'd have to pay postage to drop them off at the post office and have those postal workers hold them for me.

First, DHL doesn't come to my remote town. They meet some private contract person with a station wagon at the Tuba City cut off and trade packages. Then the contract person tosses the package on my porch for the neighbor kids to steal...no signature....further...never gave DHL an address, just the POB.

So tried to call the 800 number and they're closed until Monday. Emailed again and suggested the look at a map and try to understand what I'm saying and if their website says they ship by the post office why don't they ship by the post office?

Seems silly to ship kilt hose by air freight...amazing insanity over kilt hose. Last email the lady said she'd try to figure out how to do it and told me to call her at the number that says its closed until Monday and has no message capability. Emailed her back about that.

Why can't they just do what they say they're gonna do on their website and what I asked for...??

When are companies gonna realize that no one transportation outfit serves EVERYWHERE well, they gotta LISTEN to their customers and ship how their customers request. And yes, I once was a traffic manager for a manufacturing company so know the drill.

Venting...such a simple thing to mess up. They've no doubt blown whatever meager profit they planned on making on this sale with the email exchange and hopefully an eventual confrontation with a supervisor who believes what I say. Fearful they'll wind up in never never land and I'll have DHL calling for a delivery address weeks later. Its happened before with another kilt accessory supplier...

Ron

[Andrew Breecher]

It seems that every time I order anything by mail-order, it gets shipped by UPS, signature required. UPS delivers during the weekday, 9:00-5:00. Guess what? Most people work then. So how are they ever going to deliver a package if there's never anyone there to sign? Sorry I don't have a stay-at-home wife. So of course, every day for three days I get the yellow slip on my door saying they tried to deliver it. After the third time, it gets held at the UPS centre nearest me. Which in the city isn't accessible by subway, and is in the lovely warehouse district of town.

It's just that this seems to happen every time I order something.

Anyway, I hope you get your socks all right, this was just me commiserating.

Andrew.

[davedove]

Sorry to hear your problems Ron. Fortunately, I've never had any problems with any type of delivery. There are a lot of companies that don't seem to realize that not everyone lives in the middle of a bigger city, and thus not all delivery methods are equal. Good luck!

[Eujeankilt]

Ron,

Do you work in town, Page I believe? I have all my stuff shipped to work. There's always some one to sign for it and if it doesn't get to you, the shippers can tell you who signed for it. It also doesn't get left out for the gremlins to filch.

Dale