What is up with Scottishkilts.net?

**flyv65** · 13th March 06, 09:08 PM

Yes, Scottishkilts.net. I'd had such a good experience with them up to this point (via e-mail) that I just couldn't conceive of them not responding in a similar fashion. I know of many people who've had wonderful service from them (Scottishkilts), and a few who've said that htey can be a bit difficult to get ahold of. Starbkjrus, did you place your order online, or by phone?

Bryan...I guess I'll be dropping a dime...

**g koch** · 13th March 06, 09:37 PM

I also ordered a charcoal jacket and vest. It took two months to arrive. It was the wrong style. Got no reply to an email. Called them. They said they'd send the correct one immediately. Meanwhile I sent the the incorrect back to them.
It's been over two weeks now.

We must be taxing their distribution network!

**Rusty** · 13th March 06, 09:58 PM

I ordered my kilt from scottish themes a.k.a. scottishkilts.net last April and I gave them until the first week in September to deliver. They were still 3 weeks late. I emailed them several times and (David Macsweeny) was the contact person. I even called them in Scotland 4 or five times They always had a different reason for the delay. Still once I got the kilt it was awsome. I don't know if I'll order from them again.( I had visions of them as some fly-by-night outfit in the warehouse district in Glasgow.

**Colin** · 14th March 06, 09:21 AM

Sorry to hear that you are having trouble with them Bryan. I have ordered the charcoal jacket/waistcoat combo, and 8 yard handsewn kilt, and now a dress sporran from them. While I have found that they can be a bit forgetful, I have only had great service from them. David McSweeney has always answered all my emails and questions. My kjacket needed to be made, as they didn't have my size in stock when I ordered. It does not look much like the jacket you, Graham, Spacemoose, etc have in that Scottishkilts added the silver buttons for me. It's a nice change so I didn't complain.

I know they are extremely busy right now, but that is no excuse for a lack of communication. I hope your situation gets resolved.

**starbkjrus** · 14th March 06, 11:57 AM

Originally Posted by flyv65

Yes, Scottishkilts.net. I'd had such a good experience with them up to this point (via e-mail) that I just couldn't conceive of them not responding in a similar fashion. I know of many people who've had wonderful service from them (Scottishkilts), and a few who've said that htey can be a bit difficult to get ahold of. Starbkjrus, did you place your order online, or by phone?

Bryan...I guess I'll be dropping a dime...

I did everything on the net. I was very pleased but I do have to say that I emailed after my kilt arrived to ask which mill wove the fabric and have not heard back. BUT that is not very important if you are very busy getting orders out the door.

**AckZel** · 14th March 06, 12:11 PM

You should phone them. Do it when you wake up so they are still at work

It should work out. At least it did with me after some logistic difficulties :P

**KiltedKnight** · 14th March 06, 02:11 PM

I ordered a tweed jacket and waistcoat from them last year, the jacket was a perfect fit but the waistcoat was one size too small and being a perfect 46R I can't use the waistcoat, I tried to get an adjustment from the company but they never came through with any suggestions on how to get it done. I decided to get a local tailor to make the alteration and never deal with Scottishkilts again.

Chris.

**GlassMan** · 14th March 06, 11:06 PM

Originally Posted by KiltedKnight

I ordered a tweed jacket and waistcoat from them last year, the jacket was a perfect fit but the waistcoat was one size too small and being a perfect 46R I can't use the waistcoat, I tried to get an adjustment from the company but they never came through with any suggestions on how to get it done. I decided to get a local tailor to make the alteration and never deal with Scottishkilts again.

Chris.

Wow, I was actually just looking at their tweed jackets and waistcoats because of the price but now I'm wondering if I'll want to buy from them.

**Rusty** · 15th March 06, 06:26 AM

I don't usually recommend one store over another but I have had good luck with the "kilt store" they have great service as well. The prices are a bit higher than kiltnet though....