...from David McSweeney regarding my exchange order. He mentioned that this XMarks forum topic was brought to his attention; graciously apologized for the situation that seems to have led to my order falling through the cracks, and is personally seeing to having a jacket/waistcoat made over the weekend to be shipped to me next week. To my way of thinking, this qualifies as Customer Service, indeed.

By the way, David mentioned that they have/had changed the style of their jackets, and the website no longer reflected the accurate image. I wasn't sure if his e-mail meant that they were in the process of correcting the website, or had just finished, but it sounds like one of the problems some have encountered is being rectified.

I'd also like to thank you, XMarks. David mentioned that he had been referred to the forum thread, and I like to think that the fact we openly, honestly, and courteously discuss matters like this shows us to be educated consumers, and worth cultivating as a market.

Bryan...happy camper again-thanks, team...