What is up with Scottishkilts.net?

**flyv65** · 15th March 06, 01:01 PM

...from David McSweeney regarding my exchange order. He mentioned that this XMarks forum topic was brought to his attention; graciously apologized for the situation that seems to have led to my order falling through the cracks, and is personally seeing to having a jacket/waistcoat made over the weekend to be shipped to me next week. To my way of thinking, this qualifies as Customer Service, indeed.

By the way, David mentioned that they have/had changed the style of their jackets, and the website no longer reflected the accurate image. I wasn't sure if his e-mail meant that they were in the process of correcting the website, or had just finished, but it sounds like one of the problems some have encountered is being rectified.

I'd also like to thank you, XMarks. David mentioned that he had been referred to the forum thread, and I like to think that the fact we openly, honestly, and courteously discuss matters like this shows us to be educated consumers, and worth cultivating as a market.

Bryan...happy camper again-thanks, team...

**Colin** · 15th March 06, 02:28 PM

Originally Posted by flyv65

...from David McSweeney regarding my exchange order. He mentioned that this XMarks forum topic was brought to his attention; graciously apologized for the situation that seems to have led to my order falling through the cracks, and is personally seeing to having a jacket/waistcoat made over the weekend to be shipped to me next week. To my way of thinking, this qualifies as Customer Service, indeed.

By the way, David mentioned that they have/had changed the style of their jackets, and the website no longer reflected the accurate image. I wasn't sure if his e-mail meant that they were in the process of correcting the website, or had just finished, but it sounds like one of the problems some have encountered is being rectified.

I'd also like to thank you, XMarks. David mentioned that he had been referred to the forum thread, and I like to think that the fact we openly, honestly, and courteously discuss matters like this shows us to be educated consumers, and worth cultivating as a market.

Bryan...happy camper again-thanks, team...

Great to hear Bryan.

**GMan** · 15th March 06, 03:03 PM

Glad to hear that you are again a happy camper Bryan. I somehow figured it would work out well.

**Graham** · 16th March 06, 04:56 AM

I'm glad too, Scottishkilts have given me great confidence in buying Scottish goods from Scotland while on the other side of the world.

**NewKilt** · 6th May 06, 10:32 PM

I ordered the Irish American Kilt from them on 3/14/06, and the Scottish American kilt from them on 4/3/2006. It's been 7 weeks now since I ordered the Irish American. I have not received either kilt. I've e-mailed them 3 times, and used their inquiry screen 1 time asking for the status of my orders. I have yet to received a reply. I can't call them because we dropped the long-distance service from our regular phone line and only use our cell phones for long distance. My cell phone account does not cover long-distance overseas.

The last e-mail I sent I used the message title in the form of a question, asking why the do not respond to customer inquiries. I was hoping that this would generate a response, but no luck.

I don't know if my orders have fallen through the cracks, or have been shipped but lost in the mail, or they are just running behind. Ignoring customer inquries is unacceptable business conduct. I've decided to wait 2 more weeks. If my first order does not show up, or I have not heard from them, I'll file a complaint with the proper authority in Scotland.

Darrell

**mcnice** · 7th May 06, 01:22 PM

its really funny, because it seems that many of u guys have made more or less bad experiences but nevertheless most of u are still defending scottishkilts. and so do i although i ve got a few shosking months and i really thought my kilt was lost. my story:

ordered kilt in june 05, got em only 3 weeks later, but wrong size, far to big. sent it back, got response from david they will get it resewn and from that moment i did not get any contact until the end of april 06. i wrote many emails, wrote them even letters and started getting familiar with having lost 200 pounds. so i decided as my last try to contact the european consumer center and got quickly their answer. i was sorry of taking those circumstances but finally that made them woke up. i had then contact with gerry, everything was treated in a friendly manner and within next 2 weeks my kilt should be delivered.
seems that they are just a little chaotic and in fact i m more happy of getting my kilt with taht delay cause it is like i ve found something that i had seen for lost ;) and that is priceless. so i m also sure of doing business with them again, cause i think their price/quality relation is unbeatable..

**mrpharr** · 8th May 06, 03:45 PM

i have sent numerous emails and have even tried to call but to no avail. i am getting nervous because i want to get me american kilt before world cup to wear it with my US soccer jersey and represent the homeland. i just wish someone would email me back. i know they are swamped but if they are doing such brisk business i would think dedicated email personel would be an asset. i hope everything is alright with the order.