USAK Gunn

[pdcorlis]

Pictures man pictures...

Yeah, I know what you mean - I have ordered from Rocky on the phone... I bet he'd prefer I just use his website since he and Kelly are so busy sewing kilts, but I can't help it - the phone call makes me feel like I have a personal connection to "my" kiltmaker....

[RockyR]

If I didn't want phone calls, I'd take the number off of the site...

After working in Customer Service for 3 years and not liking to just "order things blindly" myself, having the number on the site was a priority. We don't do anything that we wouldn't expect from another comapny... If I expect to be able to call and get a live person, I should provide a direct #. If I want to have MY emails answered within 24 hours, I have to ANSWER emails within 24 hours... treat others like you'd like to be treated and you'll be fine.

BTW... Thanks for the VERY glowing review! I'm glad to hear that our hard work is appreciated!