I have to say, having ordered kilts (for clients through the Scottish Tartans Museum gift shop, not me personally per se) from a variety of Scottish kilt supply companies, that Lochcarron is our hands down preferred source, as their kilts are not only of the highest quality of construction, but have also demonstrated a consistancy that you sometimes don't find from other sources.

(And I'm not being paid by Lochcarron to say that -- I'm just speaking from my personal experience, based on several years of ordering kilts from them.)

I trust this was just a fluke, and they will fix it swiftly for you. Are you dealing with their US office, or directly with Scotland?
M