A further update on W Brewins.

First, they have NOT refunded my sales tax, despite saying they would do so almost two weeks ago. Very naughty!

Second, my order arrived with a totally incorrect declared customs value. What they seem to have done is include in the customs value the following
  • the sales tax that I should not have been charged
  • the postage charge, which should not have been included in the customs value, as it's not part of the value of the goods being delivered.
In all, I am out about C$30. I am not worried as I can dispute this through the various credit card resolution procedures.

Until this company can sort out its international shipping procedures, and its customer service, I will be avoiding them!

I'll let you know if W Brewin explains themselves.

KP

Reference the following threads :-
Vancouver bulk hose syndicate
Kilt Hose Deal?
W. Brewin Kilt Hose Experience