Don't patronize the kilt store!!

[davedove]

I'm sorry you've had that experience, Binx. I have ordered a number of things from them and had little problem with them. I did order a jacket and waistcoat from them. Like you, the waistcoat I received was the wrong size. However, I emailed them and they corrected the problem quickly. I mailed the wrong waistcoat back to them and received the correct size back. And I know they shipped out the correct waistcoat before they received the returned one.

In fact, I've ordered enough from them that I've probably got enough points saved to get something free now. Hmmm, maybe I need to go shopping.

That being said, I've come to the point that I will now get most of stuff from stateside dealers, to avoid the hassle of customs fees.

[Riverkilt]

Points!!! - are these the folks I was just ranting about who charged so much to ship! and had such poor service...every time I emailed got a different respondent...they plead they had new people...wound up "upgrading" by buying a shirt to get shipping reduced. A very unhappy experience for me. I missed that 800 number too. Not a hint of customer service or concern in my dealings with them. Not a hint.

The whole sad story is on the Kiltstore forum. Very first one I think.

Ron