Quote Originally Posted by Panache
The true test of the customer service a business provides isn't when everything goes right, it's how good is their service when things go wrong. Good on them for stepping up when they needed to, good on you for recognizing it.

Cheers
The best test of customer service is when things are reported to this site. If it's great - then great, if it's wrong and fixed - then great, if you feel cheated in some way - then a loss of some business. Word of mouth is the most powerful advertising of all.