A very UNFORTUNATE experience...

[cessna152towser]

Sounds like the lady you spoke with on the 'phone needs to be sent on a customer relations course as she's obviously a liability to the company. No wonder you are angry, Angerli.

[Robin]

Not nice!

[Big Paul]

Sorry to hear of your rough time.

[GreenDragon]

just piss poor custome service.

[MacTavishOfJapan]

How to ruin the joy of buying a kilt. Sorry to hear of your troubles with them.

Maybe once everything's cleared up you can point them at this forum (thread) and tell them their 'reputation' has just been trashed with a large group of international kilties. You'd hope they'd learn.

[andyfg]

Not very pleasant, but I hope the kilt turned out nice. It will last a lifetime and I hope the joy of it will overshadow the poor treatment.

[Joe Gondek]

I had a similar problem with http://scottishkilts.net/ I bought a 5 yard Blackwatch (16 oz lacarron) when they were having their sale last spring. After waiting four months for it to arrive I tried calling several times with no answer on the phone or any responce to E-mails. When I finally got someone on the phone, I was informed that they had made a mistake and made my kilt in the wrong tartan but that would have it done and shipped in a week.

It arrived three weeks later.

The kilt is well made but also without a label
the tag looked like it was an in-stock item made in the stardard 24 inch lenght.As I had ordered it to be no more than 22.5 inches. I was a dissapointed but it does fit well even if it rides a a little higher then I like in order to get it to hang at the top of the knee.
After waiting nearly Five months and considering the price I kept it but I will not be ordering from them again.

In Contrast My first kilt purchased from the Kilt Store was a very plesant experience with great customer relations.

The amount of money you may save with www.scottishstore.com is not worth it.