Her latest e-mail serves only to re-inforce poor customer attitude. The word gets around and companies who take this attitude with a customer end up having to close up shop. I have only once had a similar experience (with mail order of model trains, not kilts), when I reported a company to the Advertising Standards Authority and the magazine they were advertising in. In the event neither decided to take any action but I received a very nasty letter from the company falsely accusing me of telling lies about them. The company closed down a few months later.
Last edited by cessna152towser; 1st September 06 at 12:31 PM.
Regional Director for Scotland for Clan Cunningham International, and a Scottish Armiger.
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